Payment policy
In short: after you choose a plan we send you a secure payment link or an invoice. You can pay by credit or debit card, Apple Pay, Google Pay, wire transfer, or Pay by Bank if you are in the United Kingdom.
1. How billing works
Oglah does not take payment details through the website. When you select a plan or request a custom quote, our team confirms your requirements and then sends you one of the following by email:
- A secure payment link hosted by our payment provider, where you can pay instantly by card, Apple Pay, Google Pay or Pay by Bank; or
- A formal invoice (PDF) with our bank details for wire transfer, plus a payment link for card and wallet payments.
Your plan is activated as soon as the payment is confirmed. Card and wallet payments are confirmed instantly; bank transfers are confirmed once the funds arrive, usually within 1–3 business days.
2. Accepted payment methods
Credit and debit cards
We accept Visa, Mastercard and American Express. Card payments are processed by our PCI-DSS compliant payment provider. Oglah never sees or stores your full card number.
Apple Pay and Google Pay
Both wallets are available on the payment link when you open it on a compatible device or browser. The amount and merchant name are shown before you confirm.
Wire transfer
Choose wire transfer if you prefer to pay from a business bank account. Our invoice includes IBAN/BIC details for SEPA transfers in EUR and international details for USD or GBP. Please include the invoice number as the payment reference. Any bank fees charged by your bank are your responsibility.
Pay by Bank (United Kingdom)
Customers with a UK bank account can pay directly from their bank using open banking. Select "Pay by Bank" on the payment link, choose your bank and approve the payment in your banking app. Funds settle instantly and there are no card fees.
3. Currencies and taxes
You can pay in US dollars (USD), euros (EUR) or pounds sterling (GBP). Current prices per month: Starter $29 / €27 / £23 and Growth $55 / €51 / £44. Your payment link or invoice is issued in the currency you choose and the amount is fixed at that price; no exchange-rate surprises. Prices exclude VAT. VAT is applied according to your billing country and is shown separately on the invoice. EU businesses that provide a valid VAT number are invoiced under the reverse-charge mechanism.
4. Billing periods and renewals
- Starter and Growth plans are billed monthly or annually in advance.
- Custom plans are billed according to the schedule in your agreement (monthly, quarterly or annually).
- Before each renewal we send a new payment link or invoice. Payment is due within 7 days for monthly plans and 14 days for annual and Custom plans.
- If a renewal payment is not received by the due date, sending is paused until payment is made. Your data is kept safe for 30 days.
5. Upgrades and downgrades
Upgrades take effect immediately and we invoice only the pro-rated difference for the remaining period. Downgrades take effect at the next renewal date.
6. Receipts and invoices
A receipt is emailed automatically after every successful payment and all invoices are available in your account under Settings → Billing. To change the billing name, address or VAT number on an invoice, contact support@oglah.online.
7. Failed or disputed payments
If a payment fails, you can simply try again using the same link or a different method. Please contact us before opening a chargeback; we resolve billing issues quickly and a chargeback may result in suspension of the account until it is settled.
8. Security
All payment links use HTTPS and are hosted by our regulated payment provider. We will never ask you to send card details by email, chat or phone. If you receive such a request, please report it to support@oglah.online.
9. Refunds
Refunds are handled according to our refund policy, which includes a 14-day money-back guarantee on your first payment.
10. Contact
Oglah
Carrer dels Almogàvers 97, 08170 Montornès del Vallès, Barcelona, Spain
Phone: +34 653 87 49 02
Email: support@oglah.online